Cancellation policy

Some items available through SMOOCH Drinks Pty Ltd may be offered to you as a subscription or a pre-order. This policy sets out how these purchases work and how you can change or cancel them.

1. Subscriptions

(a) When you purchase a subscription, you will receive monthly deliveries of your selected product(s). Your first delivery will be dispatched upon placement of your order, with subsequent deliveries dispatched on a monthly cycle from the date of your initial purchase.

(b) All subscriptions require a minimum commitment of two (2) monthly deliveries. By subscribing, you agree to receive and pay for a minimum of two deliveries before you are eligible to cancel.

(c) Subscription pricing reflects a discount applied on the basis of an ongoing purchase commitment. Cancellation prior to the completion of the minimum two-month commitment is not permitted. If exceptional circumstances require early cancellation, SMOOCH Drinks Pty Ltd reserves the right to recoup the discount applied to the first delivery.

(d) Your payment details will be stored securely and you will be charged for each monthly delivery, unless you choose to pay in advance for the full subscription period.

(e) Some subscriptions may auto-renew at the end of their duration. If you do not wish to renew your subscription, you must cancel prior to the renewal date.

(f) After the minimum commitment period has been fulfilled, you may cancel or modify your subscription at any time. Your order confirmation emails contain links to your order, from which you can manage your subscription preferences.

(g) Cancellations will take effect from the next scheduled delivery. You will not be charged for any deliveries that have not yet been dispatched at the time of cancellation.

(h) Refunds for subscription deliveries that have already been dispatched will be handled in accordance with our Returns Policy.

2. Pre-Orders

(a) From time to time, SMOOCH Drinks Pty Ltd may offer products for pre-order. When you purchase a pre-order item, you are purchasing a product that is not yet available for immediate dispatch.

(b) At checkout, we may collect full payment, partial payment, or no payment depending on the terms specified at the time of purchase. Where partial or no payment is collected, your payment method will be stored securely and the full or remaining balance will be charged at the time of fulfilment.

(c) Estimated dispatch dates for pre-order items will be communicated at the time of purchase and via order confirmation. These dates are estimates only and may be subject to change. We will notify you of any material delays.

(d) You may cancel a pre-order at any time prior to fulfilment. Any payments already collected will be refunded in full within 5-10 business days.

(e) Once a pre-order has been fulfilled and dispatched, cancellation is no longer available. You may, however, request a refund in accordance with our Returns Policy.